ECTL UCaaS
UCaaS Application: PBX + Contact Center + CRM
Technology has changed our world and redefined how we operate in many areas of our lives. The world of the business world is changing. Diversity in approaches to work requires a flexible solution that can unify the communication tools of any business, which allows a system where you keep your PBX phone system & the contact center on one solution, which also allows to integrate the same solution to various other CRM and make it a genuine unified communication platform for any business.
ECTL offers a unique & one of its kind cloud-based UCaaS application with integrated phone system (Class V PBX) and a contact center (Omnichannel). The solution comes pre-integrated with some of the best known CRMs like Zoho, Salesforce,Leadsquare, Bitrix etc & it offers programmable APIs that can be integrated with any of the other CRMs. It's built to work with modern business tools, helpdesk, and eCommerce stores, which help to streamline client-to-business communication.
Salient Feature:
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Multi-Tenant- User & Role Management
- Class 5 Hosted PBX Features
- Phone Book & Enterprise
- Directory
- Instant Messaging, Group Messaging
- Voice & Message Broadcast
- Blind and Attended Transfer
- Configurable Routing Rules
- Queue & Ring Groups
- Intercom Calling
- Playback Extensions
- 3-Way Conference
- SIP Trunk
- Call Recordings
- Vendor/DID/Gateway/Trunk Management
- Music on Hold (MOH) Configuration
- Time Conditions based Inbound Call Routing
- Holiday/Week Off Mode
- ASR and ACD with Recording Option
- Multi Level Interactive Voice Response (IVR)
- SMS
- Integrated Billing
- Multilingual Support
- Dashboard with Real-time system status
- Call detail records (CDRs)
- Missed Call Notification via Email and SMS
- Call Threshold Plans
- Extension Balance Plans
- Password Policies
- MIS Reports
- Informative Dashboards
- Voice & Video Calling
- Omnichannel Support: Call, Email, Chat, SMS, Social Media
- Outbound Call Scheduler
- Multi-Level Interactive Voice Response
- Advanced Dialers: Predictive, Auto, Progressive, Promotional, Manual
- Call Conference
- Skill Based Mapping
- In-built WebRTC Phone
- Automatic Call Distribution (ACD)
- Campaign Management
- Call Queuing
- Supervisor Panel
- Barge-in / Coaching / Whisper Configurable Scripts
- Lead Management
- Easy Agent Management
- Inbuilt Basic CRM
- Callback Management
- Sticky Agent
- Business Hour Setting
- Real Time Analytics & Reports
- Ticket management
- Bitrix 24
- Freshdesk & Freshworks
- Hubspot
- Kapture
- LeadSquared
- Microsoft Teams
- SalesForce
- Simple CRM
- Slack
- Zoho CRM
ECTL cloud-based solution offers a wide range of benefits that could meet the growing demands and needs of businesses using its PBX solution.
Mobility
Receive and Make calls Anywhere, Everywhere- which ensures you stay connected to your office on the move.
Simplicity
Receive and Make calls Anywhere, Everywhere- which ensures you stay connected to your office on the move.
Scalability
Receive and Make calls Anywhere, Everywhere- which ensures you stay connected to your office on the move.
Productivity
Receive and Make calls Anywhere, Everywhere- which ensures you stay connected to your office on the move.
Reliability
Receive and Make calls Anywhere, Everywhere- which ensures you stay connected to your office on the move.
Cost Efficiency
Receive and Make calls Anywhere, Everywhere- which ensures you stay connected to your office on the move.
Analytics Tools
Receive and Make calls Anywhere, Everywhere- which ensures you stay connected to your office on the move.
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