ECTL OmniChannel
Omnichannel Sales & Marketing Platform
Unified Platform for Marketing, Support & Sales
ECTL Omnichannel platform gives you all the tools to manage conversations, build relationships and delight your customers from one place.
The platform connects with popular customer communication channels like voice, email, Website live-chat, Facebook, Twitter, WhatsApp, Instagram, etc., and helps to deliver a consistent customer experience across channels. The platform makes it easy for an agent to communicate with their customers irrespective of the platform they are communicating. Agent will be able to receive & respond to all the correspondence from one omnichannel platform.
This enables the employees to be more productive and collaborate within the team without switching the apps. In short, create experiences that create value for your customers. There are no limits!
Feature :
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Better Customer Experience
- Increase in Sale and Traffic
- Boosted Customer Loyalty
Unified Platform for Marketing, Support & Sales
Mobility
Receive and Make calls Anywhere, Everywhere- which ensures you stay connected to your office on the move.
Simplicity
It’s a hassle-free solution when compared to maintaining an in-house PBX in ease of Installation and Configuration.
Scalability
As you grow, your phone system will grow with you. With cloud telephony system you can keep adding users as you grow. Just as quickly as you can upgrade, you can also downsize at will.
Productivity
offers ease of management by providing a web-based configuration interface allowing you to make the changes yourselves when required.
Reliability
The servers for cloud telephony services are located in secure data centers. It reduces the downtime & outages time and increases the uptime.
Cost Efficiency
because you don’t have to spend more than you already are on your existing setup.
Analytics Tools
Cloud Connect offers absolutely Free business analytics package; and has the features to create various MIS reports, via a user friendly and intuitive interface (GUI), which helps to understand performance and optimize operations.
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